In the first instance, users should search the following free resources for their issue(s).
- General questions about computer security can be discussed at Information Security Stack Exchange.
- Linux/Debian related questions are welcome  on Unix and Linux Stack Exchange.
- Add the kicksecure tag , which will alert Kicksecure ™ developers and followers.
- Enhancements and community bug tracker - Github Qubes Issues.
- Various daily questions and/or problems - Qubes Forum.
- HCL reports.
- Installation problems.
- Hardware compatibility problems.
- General, how do I...?
- Mailing lists and other Help and Support resources.
Additional Support Resources
For additional support resources, please press on Expand on the right.
For general questions on VirtualBox configuration, settings, and troubleshooting.
General questions on using KVM.
Support resources ranging from beginners questions to Debian development.
- Support Main Page.
- Wiki - Howto's, guides, tips....
- Mailing Lists.
- Bug Tracker.
Any questions related to OpenVPN setup, configuration and technical issues.
- Kicksecure ™ Policy of Kicksecure ™ Website and Kicksecure ™ Chat
- Limitations on Free Speech on Kicksecure ™ Website and Kicksecure ™ Chat
- Free Support Principle applies.
- If an anonymous email address is needed for signing up at Kicksecure ™ User Help Forums then click here.
- Posting Links for New Users
- Uploading Images for Support
- Avoid Oneboxing for Anchored Links
- Before Creating a New Thread
- Bumping Old Threads
- Clean Mediawiki Links
- Clickable Quotes
- Editing Best Practices
- Forum Feature Requests
- See Also
What is said may reveal personal information such as:
- Location / IP Address.
- Skills, Aims, Goals.
- Personal Details.
To keep the IP address hidden, visit these websites anonymously over Tor, using either the Kicksecure ™ or Tor Browser from The Tor Project. To delink questions from an existing email or OpenID, it is advisable to create a separate email address, OpenID, and user name/s just for this purpose.
Be careful with the advice received from public places. Always get a second opinion and do not run commands or perform steps which you do not understand. Never post any custom code or output that pertains to your system or onion service specifically.
Free Support Principle
It is recommended to follow these steps in order:
- Please use Search Engines and see Documentation First.
- Check the Documentation to see if the question has already been discussed. Use the Kicksecure ™ internal search engine and external search engines (DuckDuckGo, Startpage).
- Search the Kicksecure ™ User Forums and issue tracker for the problem.
- If possible, search for a solution without the Kicksecure ™-specific part of the question, as it may have been answered in mainstream Linux fora.
- Check if the problem can be replicated in vanilla operating system environments like Debian
- See General Advice.
- See documentation introduction, user expectations, footnotes and references.
- After completing steps 1-6, a specific support request should be made if the user cannot locate a similar reference for their problem. Suitable options may include Debian user forums, unix stackexchange, software-specific community / developer forums (for example, LibreOffice), and so on.
- See also Support Request Policy.
- In case Kicksecure ™ specific issues or feature requests see also Bug Reports and Software Development.
- If no solution is found, the user should create a new post in the Kicksecure ™ User Forums.
- If a solution is provided, please consider editing the Kicksecure ™ Documentation as a small contribution and/or providing a complete answer in the Kicksecure ™ User Forums.
Free Support Principle Rationale
In an ideal world, all free support requests would be answered with minimal to no effort or systems would run flawlessly, thus negating the need for asking questions. Unfortunately, real world systems are flawed and developer time and knowledge is limited. This is further elaborated in chapter Policy Rationale.
Kicksecure ™ will always be free in price as well as in freedom (Why?). In order to create a solid open source software solution, Kicksecure ™ has adopted the approach of treating users as co-developers.  This concept is further elaborated below.
The User Co-developer Concept
The majority of common questions have been answered in the available Documentation. If the solution to an issue is already documented, users will usually receive just a link to the documentation in response to their question.
Kicksecure ™ is a Linux distribution, with Kicksecure ™ developers and users playing the role of integrators. Kicksecure ™ itself is based on several components and software distributions developed by other projects; it is standing on the shoulders of giants. ffaq In simple terms, Kicksecure ™ is based on: 
- A host of other software packages.
It is impossible for the Kicksecure ™ contributors to be aware of the solution to each and every problem that is encountered. Users are therefore encouraged to first consider if their problem is general, and unspecific to Kicksecure ™.
Putting this principle into action means rephrasing the question, seeking solutions in other arenas, and preferably documenting this solution in the Documentation. Experience has shown that for some questions, this is the only realistic way to solve them.
Users might expect Kicksecure ™ to provide a unified experience similar to a Windows machine. While the Kicksecure ™ developers make every effort to meet user expectations, limited funding and human resources makes meeting these expectations impossible. 
Kicksecure ™ Reliance on Debian
In oversimplified terms, Kicksecure ™ is just a collection of configuration files and scripts. Kicksecure ™ is not a stripped down version of Debian; anything possible in "vanilla" Debian GNU/Linux can be replicated in Kicksecure ™. Likewise, most problems and questions can be solved in the same way. For example: "How do I install VLC Media Player on Kicksecure ™?" -- "The same way as in Debian
apt install vlc. Kicksecure ™ does not break anything, limit functionality, or prevent installation of compatible software.
An example of an inappropriate question seeking Kicksecure ™ support would be "How do I save a document in Libre Office as a PDF?". The solution is easily found by use of Internet search engines. Even if a solution was difficult to find, LibreOffice would behave identically on Debian and other operating systems. Logically, the recipient for the question should be the LibreOffice community.
On the other hand, in the unlikely event this hypothetical problem only occurred in Kicksecure ™, then it would constitute an appropriate support referral, for example: "I know how to save a document in LibreOffice as a PDF. It doesn't work in Kicksecure ™. How can I make it work in Kicksecure ™?"
- This is explained in more detail on the About page.
- A problem all Linux distributions face.